Refund Policy
Refund Policy
Thank you for shopping at [Buy On Trend]. We strive to ensure that every customer has a satisfying shopping experience with us. If you are not entirely satisfied with your purchase, we're here to help.
Refund Eligibility
- We accept returns and offer refunds on items that meet the following criteria:
- The item is returned within [24] hours of purchase.
- The item is unused, in its original packaging, and in the same condition as when you received it.
- Proof of purchase is provided (e.g., order confirmation, receipt).
Non-Refundable Items
- Certain items are not eligible for refunds, including:
- Gift cards.
- Downloadable software or digital products.
- Personalized or customized items.
- Perishable goods.
- Clearance items.
Refund Process
To initiate a refund, please follow these steps:
- Contact our customer support team at [email address or phone number] to request a refund.
- Provide your order number and details about the item(s) you wish to return.
- Our team will review your request and provide further instructions on returning the item(s).
- Once the returned item(s) are received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [24] hours.
Return Shipping
- Customers are responsible for paying return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).
- We recommend using a trackable shipping service and purchasing shipping insurance for returns.
Contact Us
If you have any questions about our refund policy, please contact us at
[rishavjs9696@gmail.com]
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